Incluye bibliografía: páginas 505-523 e índice temático: páginas 525-541

Preface.. Acknowledgments.. 1 Defining evaluation.. 2 The evolution of Evaluation.. 3 Evaluating Learning, Performance, and Change Initiatives.. 4 The Politics and Ethics of Evaluation Practice.. 5 Focusing the Evaluation.. 6 Selecting an Evaluation Design.. 7 Choosing Data Collection Methods.. 8 Archival Data.. 9 Observation.. 10 Surveys and Questionnaires.. 11 Individual and Focus Group Interviews.. 12 Sampling.. 13 Analyzing Evaluation Data.. 14 Communicating and Reporting Evaluation Activities and Findings.. 15 Planning, Managing, and Budgeting the Evaluation.. 16 Evaluating the Evaluation.. 17 Strategies for Implementing Evaluation in Organizations.. Appendix A: The Readiness for Organizational Learning and Evaluation Instrument.. References.. Index

From new product launches to large-scale training initiatives, organizations need the tools to measure the effectiveness of their programs, processes, and systems. In Evaluation in Organizations, Darlene Russ-Eft and Hallie Preskill integrate the most current research with practical application to provide the definitive resource on organizational evaluation for managers, human resource professionals, and students and teachers alike. From designing surveys and interviews to analyzing data to communicating results, the authors present a systematic and rigorous approach to conducting evaluations and using them to foster learning and enhance performance at all levels. Inglés